TripAdvisor, NHS, Amazon, Ebay almost everywhere you turn now days you are asked for feedback. And this is instantly available to web users and mobile telephone users alike. Good or bad, everyone can see.  Yet it seems that our industry barely uses the valuable information.  While doctors are demanding a recount of their reviews and Ebay  and Amazon suppliers follow up their service deliveries with enquiries about their service - it can be seen they are using this information and are conserned about their rating.  Yet so few hoteliers and restauranteurs do the same - are they too busy, too complaisant, too frightened to make a move and show consern about consumers views.
Do Hoteliers or resaunteurs have a poliy for
 
 
 
 

80% of business people expect a reply from an email within 3 days!  No one expects an email enquiry to take over a week to get answered, yet my research, together with the MBA Marketing students of Les Roches in Switzerland ,show that nearly 80% of email enquiries to business web sites go unanswered.

What's your experience of using email to enquire ablout produces?

 
Post Title. 11/12/2008
 

Students at Les Roches Bluche in Switzerland are using Weebly during November 2008 to build their own personal website.  This is part of an EMarketing Course for the MBA

 
First Post! 11/04/2008
 
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