The Review Society 11/25/2009
TripAdvisor, NHS, Amazon, Ebay almost everywhere you turn now days you are asked for feedback. And this is instantly available to web users and mobile telephone users alike. Good or bad, everyone can see. Yet it seems that our industry barely uses the valuable information. While doctors are demanding a recount of their reviews and Ebay and Amazon suppliers follow up their service deliveries with enquiries about their service - it can be seen they are using this information and are conserned about their rating. Yet so few hoteliers and restauranteurs do the same - are they too busy, too complaisant, too frightened to make a move and show consern about consumers views. Do Hoteliers or resaunteurs have a poliy for Trip Advisor Poll 11/19/2009
One to None Email enquiries 11/28/2008
80% of business people expect a reply from an email within 3 days! No one expects an email enquiry to take over a week to get answered, yet my research, together with the MBA Marketing students of Les Roches in Switzerland ,show that nearly 80% of email enquiries to business web sites go unanswered. Post Title. 11/12/2008
Students at Les Roches Bluche in Switzerland are using Weebly during November 2008 to build their own personal website. This is part of an EMarketing Course for the MBA First Post! 11/04/2008
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