80% of business people expect a reply from an email within 3 days! No one expects an email enquiry to take over a week to get answered, yet my research, together with the MBA Marketing students of Les Roches in Switzerland ,show that nearly 80% of email enquiries to business web sites go unanswered.
What's your experience of using email to enquire about products?
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Students at Les Roches Bluche in Switzerland are using Weebly during November 2008 to build their own personal website. This is part of an EMarketing Course for the very sucessful MBA programme. The first cut is always the training budget. Just why? I teach people to add value to their business. Come a decline in business and even upselling training get the chop, yet many of the businesses I see could sell more to less customers and get a greater return. Hospitality training goes hand in hand with cost monitoring. I work as a business coach to businesses and can see the immediate business advantage to targeted training in a recession. I work on a Government sponsored programme called Profit through Productivity (PTP), which has given me great pleasure to help people at little cost within their business. They pay £99 ex VAT and can get over £3,000 in value. Training and business advice - great value. |
David Wood DBAHospitality Business Coach Archives
March 2013
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