TripAdvisor, NHS, Amazon, Ebay almost everywhere you turn now days you are asked for feedback. And this is instantly available to web users and mobile telephone users alike. Good or bad, everyone can see. Yet it seems that our industry barely uses the valuable information. While doctors are demanding a recount of their reviews and Ebay and Amazon suppliers follow up their service deliveries with enquiries about their service - it can be seen they are using this information and are conserned about their rating. Yet so few hoteliers and restauranteurs do the same - are they too busy, too complaisant, too frightened to make a move and show consern about consumers views?
Do Hoteliers or restaurateurs have a policy for dealing with such reviews?
Do Hoteliers or restaurateurs have a policy for dealing with such reviews?