This is the small business system to improve your business
Six Sigma Light is an evolution of the new Six SIGMA technology used by Starwood Hotels, Ritz Carlton, Motarola and General Electric.
Follow the logic.
Define - Measure - Anaylise - Improve - Control .
DMAIC the heart of simplification.
theHospitality.biz has remodeled the process to allow smaller companies to be able to gain the same benefits of these larger organisations.
Much still depends upon the commitment of the company and the understanding of the employees of what is being done.
Classic Six SIGMA has developed an infrastructure of internal consultants - Master Black Belts, Black Belts and Green Belts - all of whom are require having extensive and expensive training, together with ongoing support and development.
Contact David.Wood@gmx.co.uk or phone +44 (0) 700 520 3311
Six Sigma Light allows the project facilitation traditionally carried out by a Master Black Belt and a project Black Belt, to be achieve by using an external project team. It requires only the appropriate training of Light Green Belts and company employee briefing, which is easier to facilitate through thehospitality.biz.
This economy, in true Six Sigma style, reduces the time for development, the cost of implementation and brings forward the reputation and financial gains.
1. Improving the satisfaction of customers
2. Reducing wasted time
3. Eliminating defects.
What is SIGMA?
Before to introduction the Six Sigma, what is SIGMA?
It is a Greek symbol of Statistics. It represents a variation in a specific process or producing that we are able to observe, a measuring result of the variability in a process. So by measuring the value of the Sigma, we can examine the standards of quality and share a common understanding of where we are and where we need to be.
What is Classic Six SIGMA?
A simple meaning of Six Sigma Theory can be explained as a tool for Quality Control by minimizing the defects in the business activity and satisfying the customer’s needs. In the other word, the Six Sigma is a management tool to improve the operation, the quality and the service in the any industries.
What are “these six” meaning? They mean a step by step process to eliminate the “mistakes” in the operation. In the finally stage, only a failure rate of 3.4 failures per million is allowed, in the other words, they are 99.9997% perfect in the operation performance; however, the term in practice is used to denote more than simply counting defects.
The Six Sigma can imply an application of strategies, tools, and statistical methodologies to improve the bottom line of companies. In all, this theory is a strict analytical process for anticipating and solving problems. Its objective is to improve profits through defect reduction, yield improvement, improved consumer satisfaction and best-in-class product / process performance. The implement of Six Sigma brings an undertaking to reduce the mistakes that happen in the business operation to lower than 0.000004%. By reducing the defects, the cost will cut down. By improving the service, the customer will keep to consume. The result will be profitability growing.
More useful than Total Quality Management, the Six Sigma represents as a new technical tool in the quality control. There are at least 3 main differences making these two theories different.
1. The Six Sigma aims to target satisfaction in customers.
Reducing the defects, allow the customers to feel that what they pay is worth it.
2. Implementing the Six Sigma projects allows the undertaking not only to target the internal but also the external to improve the profitability.
Reducing the cost, reducing the defects, improve the quality, get the reputation, earning the profit.
3. The Six Sigma theory changes the method of the management.
It is not only an improving project, but a channel for change management. It involves the leaders and all the employees.
Six Sigma uses Defects per Opportunities ( DPO ) as a measure tool. It is expressed as "Defects per Million Opportunities" (DPMO). DPMO indicates how many errors would show up if an activity were to be repeated one million times. "Defects per million" only describes what percentage of your units will have defects that pass on to the customer. A base of one million is used instead of one hundred, as you do in percentages, because the numbers are usually small in relation to the systems they are meant to measure.
The goal of Six Sigma performance is what they call 99.9997 percent "perfect". This can be related as such:
§ 1 Sigma = 690,000 defects per million
§ 2 Sigma = 308,537 defects per million
§ 3 Sigma = 66,807 defects per million
§ 4 Sigma = 6,210 defects per million
§ 5 Sigma = 233 defects per million
§ 6 Sigma = 3.4 defects per million
For Instances:
In the stage of Three Sigma, we would have the following data.
§ More than 40,500 newborn babies dropped each year.
§ Unsafe drinking water about two hours each month.
§ No telephone/television transmission for about 27 minutes each week.
§ Five short or long landings at a major international airport each day.
§ Nearly 1,350 incorrect surgical operations per week.
By performing in the stage of Six Sigma
§ Three newborn babies dropped in 100 years.
§ Unsafe drinking water for one second every six years.
§ No telephone/television transmission for about 60 seconds in 100 years.
§ One short or long landing at all major U.S. airports in 10 years.
§ One incorrect surgical operation in 20 years.
When to use it?
Most of enterprises start the implementation of the Six Sigma due to the poor quality. It makes cost high, low benefit, and a bad reputation.
What is your Cost of (poor) Quality? First you need to determine that. Properly implemented, Six Sigma implementation can become a profit-center for the larger company.
How thehospitality.biz use it?
Although this method involves many of steps, my personal opinion is that the main processes can be focus on improving the satisfaction of customers, reducing the cycle time, and eliminate the defects.
Six Sigma Light is an evolution of this new technology developed so that smaller companies can gain the benefits from this method of working.
Much still depends upon the commitment of the company and the understanding of the employees.
Where as Classic Six SIGMA has developed an infrastructure of internal consultants – Master Black Belts, Black Belts and Green Belts – all of whom require having extensive and expensive training, together with ongoing development.
Six Sigma Light allows the project facilitation carried out by a Master Black Belt and project Black Belt to be achieve by using an external project team. It only requires the appropriate training of Light Green Belts, which is far more easily facilitated through thehospitality.biz. This economy, in true Six Sigma style, reduces the time for development, the cost of implementation and brings forward the gains.
Contact David Wood +44 (0) 20 88123 9229
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